Wednesday, October 25, 2006

MacBook: The Untold Story

MAD does not even describe it. *#*@!! I want to smash my macbook. It started innocently enough about a week ago. I was half way through studying for midterms and the computer just turned off. But I brushed it off ... seemed to be a one off thing.

Come today, it freaking shuts itself down every 3 minutes. I am trying to copy some files over from my hard drive for school and it doesn't even stay on long enough for windows to turn on!@!@! Did some Googling..apparently this is a known problem with MacBooks.... it's called RSS or random shutdown syndrome (aka intermittent shut downs). A heat dissipation problem. *GROWL*

So I took it to the Mac store and they tell me that it'll take 2 weeks to fix (no offer of a loaner either). SAY WHAT? Piece of cr&! *insert more expletives* How hard is it to replace a stupid chip?? And how am I supposed to do my work in the meantime??? I'm handicapped without my MacBook. Annoying Mac store guy then treats me like an irrational psycho by saying that it is impossible to create perfect computers (my fault???). Asswipe then suggests I go to an affiliate who can fix it in 3-5 days. But I'm still pissed. I have to pay $50 for a loaner for a problem with crappy Apple hardware that is no fault of mine (except for being dumb enough to buy one). :(( Oh and it costs an extra $300 for 1 day service. WTF!!!!

Bottom line: I am *#*@#@ pissed and *#! irritated. I've already screamed out loud once from frustration. The least they could do is speed up the repair service and/or offer a loaner. This is ridiculous. Ever heard of customer retention?? My opinion of apple has just gone down the sh1ts. That thinkpad is starting to look real nice.

UPDATE: I brought my MacBook to one of their licensed repair shops and got it back within a day!! I was pretty pleased about that. :) And the RSS seems to have stopped too...for now...*crosses fingers*

10 comments:

matreshka said...

yikes!

mini said...

:( hope i'll get it back soon

~e~ said...

oh dear... and i was just thinking of replacing my powerbook...

S* said...

Do you think if we sent our collective complaints to Apple something might happen? They might actually give a flying duck? (I was going to say something else that rhymes with duck, but then realised this is a family friendly blog...)

gracie said...

wow... looks like it's time to sell our Apple stock.
W & I use Sony laptops and he loves his model (SZ something). Mine gets hot really easily cos it's 1.5 years older than his and I've had some crappy customer service too. Anyhow, when he was shopping for laptops, he was also considering thinkpad but he felt that lenovo f*cked up the design (i.e. he prefers the last original thinkpad) so he went with Sony and is loving it.

BloatedTomato said...

I dun blame u for getting the Apple though, it's by far still the coolest looking notebook around.. arrrgh! well.. looks like we really can't judge by looks alone.

mini said...

s* ..no don't think they'll bother :P there is already a class action lawsuit against them regarding this...

gracie ...oooh vaio's are pretty cool looking too! nvmind..next time. i have the same problem with my macbook too! :( gets really hot fast. and yah thinkpad designs are really bare minimal ...yuck.

tomato ...i am a sucker for looks! hah :(

ooh but the new macbook pro is out and it looks NICE! bleh

~e~ said...

you think mebbe they'll fix the prob in the next release? *still holding out for an apple*

and does the problem happen with only the macbooks or with the iMacs too?

S* said...

Hey saw you got your macbook back in a day - but did you have to pay the extra $300 ?!!

mini said...

s> no ..it was free! :) they exceeded expectations

e> its only a problem with the macbook sadly :( first rev i guess...new ones should be better!! *sigh*